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Customer Service Domestic Job

Karachi , Pakistan
IBEX Global
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  • Job Summary:
       
    Job Title: Customer Service Domestic Job
    Location: Karachi Pakistan
    Industry: BPO
    Category: Call Center Agents
    Positions: 0
    Salary Range: 14000 PKR To 18000 PKR / Monthly
    Min. Education: Bachelors
    Min. Experience: Less than 1 Year
    Post Date: 2017-03-15
    Apply Before: 2017-03-31
    Career Level: Entry Level
    Job Description:

    Brief description of the job

    Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

    Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

    Follow up to ensure that appropriate actions were taken on customers’ requests.

    Refer unresolved customer grievances or special requests to designated departments for further investigation.

    Working Hours: 9 hour shift

    Requirements (Education): Bachelors qualified

    No. of Vacancies: 100

    Skills Required:

    Skills & Abilities:

    Proficient with MS Office particularly MS Excel (Spreadsheet)

    Possess Knowledge of Call Centre Operations

    Must be flexible to work in shifts

    Excellent communication skills

    Age limit: 18 to 30

    Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

    Gender: Male & Female

    Job Shift: On Rotation

    Job Type: Full-time

    Salary: 14,000 to 18,000 per month

    Transport: Conveyance will be provided to females only, males own transport.
         

    Company Information
    Company Name:
    IBEX Global
    Description:
    The Resource Group (TRG) recently consolidated its global contact center assets under one brand: IBEX Global IBEX Global is based in Washington, D.C., USA. Wholly-owned subsidiary of TRG International More than 14 years of industry experience Country CEO: Nadeem Elahi 21 Operation Cente  More
    Apply Now
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