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This position is responsible to provide technical assistance to all employees.

This includes hardware / LAN /WAN support and telephony solution support.

He is responsible to meet internal targets of maintaining service level ensuring the maximum connectivity hours as well as minimum resolution time.

* Support, monitor, test and troubleshoot hardware and software problems.

* Performing and coordinating effective installation and performance of advanced operating system hardware and software on servers.

* Install new software releases, system upgrades, evaluate and install patches and resolve software related problems.

* Support and maintain end user requirements, including troubleshooting, account maintenance and training.

* Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT.

* Maintain, monitor, analyze system components and make recommendations regarding computer system security, monitor network, computer and disk utilization.

* Play a lead role in developing and implementing an IT disaster recovery plan

* Must have hands on experience of managing Microsoft Active Directory ISA and Exchange server

* Ability to work without supervision

* Good communication skills

* Initiative

* Ability to multi task

* Good at problem solving

* Customer service

* Ability to handle computer hardware and software

* Well versed with different operating systems and antivirus systems

* Fluent in english