Answer calls professionally
Respond to customer inquiries
Research required information using available resources
Handle and resolve customer complaints
Provide customers with product and service information
Enter customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Complete call logs
Produce call reports
* Must be Fluent in English
* Good communication skills.
* Good customer dealing.
* Good convincing power.
* Confident and self motivated.
* Must be energetic.
* Hardworking and punctual.
* Team-player abilities
* Eager to learn
* Accept challenges and sales pressure
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