We have following permanent vacant position in Karachi, Lahore & Islamabad for a Commercial Bank.

Three positions of Service Quality Assurance Coordinator/officer:

Specification:

• Monitoring of S&Q benchmarks.
• Conduct Customer surveys, spot checks etc.
• Conduct trainings/workshops for branch staff/others
• Conduct mystery shopping.
• Monitoring of training session.
• MIS maintenance & report submission to the S&Q Analyst.
• Regular input in S&Q manuals/booklets (formulate new manuals).
• Highlighting gaps (with cause & effect analysis) to the analyst for improvement and assist in minimizing.

Education:

• MBA Marketing.

Experience:

• 2 to 5 Years of Business Development.

Skills:

• Has extensive customer service experience.
• Proficient in Microsoft applications.
• Has branch banking experience / knowledge.
• Extensive knowledge of SPB products.
• Strong interpersonal and communication skills.
• Good analytical skills.
• Must be fluent in English.
• Excellent Communication verbal & nonverbal.
• Excellent Interpersonal skills.
• Highly motivated.

Salary & Benefits: 16K to 100K (Commensurate with qualification, essential skills and experience).

Contact: Apply your resumes as soon as possible at this email address: m.zahid@eet.com.pk