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BASIC FUNCTION

Coordinate patients' entry into and through the health care system; coordinate patient care services and serve as patient advocate. Facilitate the delivery of optimal patient care.

Coordinate inpatient and outpatient care by scheduling surgery, arranging diagnostic procedures and/or coordinating requests for consultation among other medical specialities by following established protocols;

Collect, assess, and triage information concerning the patient's medical status from the referring physicians and the community; assess social and financial situation of patients;

Interview patient, develop evaluation of areas of concern and anticipated needs upon admission and discharge including: personal escort, transportation, housing, support care, equipment needs, transfer of records, and reappointments with physicians;

Ensure the outcome of treatment recommendations for continued care is conveyed to referring physicians;

Coordinate all necessary aspects of patient transfers to and from other hospitals;

Coordinate physician appointments for patients referred to the medical center and match patients with designated attending physician;

Receive patient complaints; obtain information and data from records and appropriate hospital staff; compose report for review and resolution, or personally resolve complaints on non-clinical issues and problems;

DEGREE REQUIRED

 Bachelor's Degree in a medically related or public relations field AND two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology