Service Desk Assistant With Microsoft Certificatio Job
Job Details
Job Details:
- Job Title:
Service Desk Assistant With Microsoft Certificatio
- Category:
Information Technologies (IT) / Software Jobs
- Industry:
Information Technologies (IT) / Software
- Job Type:
Full time
- Job Location:
Doha , Qatar
- Minimum Education:
Bachelor of Computer Science
- Career Level:
Experienced
- Minimum Experience:
2 to 3 years
- Posted Date:
2008-06-18
Job Description:
| MSK Management |
| Orient Infotech is a ISO 9001-2000 CMM level 4 company manage projects and provides Human Capital Solutions focussed on the IT & ITES industry on a global basis with offices across India, USA, Middle East and U.K. Orient Infotech provides placement, contract and projects staffing services and special projects like Build, Operate and Transfer.Orient Infotech has the ability to secure the industry’s top talent on a time line tailored to the your objective. Our years of experience has enabled us to spread our wings in this space and use our sophisticated network of industry contacts to identify suitable candidates for each assignment and project. |
| Job Details |
 | |
| Position | Service Desk Assistant with Microsoft Certification |
| Industry Type | IT - Software Services |
| Functional Area | IT - Software |
| Employment Type | Employee |
| Employment Status | Full time |
| Level of Job | Non Managerial Level |
| Location of Job | Doha - Qatar |
| Job Description/ Responsibilities | Proven ability in the use of all pertinent software applications. Must be able to communicate via telephone, email, person-to-person moderately complex or technical information, compose correspondence and reports. Must demonstrate excellent customer service and team skills. Experience in desktop and networking support, IT concepts, and IT Service Desk software. Proficient with MS Windows and MS Office and anti-virus software. Must be able to think logically and act decisively in critical situations. Will be required to demonstrate sound troubleshooting skills and have the desire to follow a problem through to resolution. Under the direction of the Service Desk Administrator, the primary function of the IT Support assistant is to deliver frontline user support related to nearly every service and system in the Co and its associates. Support may be given in person, remotely, via email or telephone and occasionally on-site. The IT Support assistant must be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies, and must possess the maturity and reliability to provide user support accurately and consistently. Primary responsibility is user support and customer service. Be present and visible in the IT Service Desk and available to users requiring technical assistance. Respond to questions from callers and walk-ins; remotely assist staff with technology problems in offices, classrooms, and residence halls; assist in person with problems in the computer lab. Learn fundamental operations of commonly used software, hardware, and other equipment. Follow standard IT Service Desk operating procedures; accurately log all IT Service Desk contacts using call tracking software. Accept general responsibility for the computer lab and ensure that it is ready for use; stock paper and toner in printers, push in chairs, restart frozen computers, etc. Manage the circulation of headphones, manuals, or other materials as appropriate. Attend all IT Service Desk training sessions. Become familiar with available help resources; stay updated on technology changes or problems. Maintain reasonable discipline and decorum in the IT Service Desk and computer lab areas. Other duties as assigned by the IT Service Desk Administrator. Member of a support team providing day-to-day workstation and user support. Answer, evaluate and prioritize incoming calls and requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Escalate or correctly route issues to the appropriate IT personnel. |
| Candidate Requirement |
| |
| Profile | Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others. Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired. Minimum of 3 years Computer Hardware Diploma Minimum of Microsoft Certified Professional (MCP) Microsoft Office and Window 2000 and XP Professional, Symantec anti-virus. |
| Experience | 2 - 6 years |
| Education | Basic - Bachelor of Science ( Computers ) |
| Nationality | Any Nationality |
| Gender | Male |
| Contact Details |
| |
| Name | Vengal Sojy Oommen - Business Consultant |
| vengal.oommen@itpeoplegulf.com |
Skills Required
Company Information :
- Company Name: Bayrozgar
- Description:
One of the biggest job website of Lahore
