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Job Description:
To provide first level support to Client Employees for their installed IT Assets, Software Applications and Operating Systems.
-Follow the Standard IT-Helpdesk procedures and follow the Supervisor/Manager's instructions.
- Take care of SLA's as mentioned in helpdesk application.
- Escalate the problem/issues to 2nd level teams through work order.
- Follow up the open work orders (escalated by concern RE) with his supervisor till closure and after confirmation of issues resolution from user close the open calls.
- Provide support for ongoing/upcoming IT activities.
- Coordinate with AMS Coordinator for day to day asset movement/transfer/new assignment. Provide complete information (Stock Code, Specs, owner etc) to AMS Coordinator
-Follow the Standard IT-Helpdesk procedures and follow the Supervisor/Manager's instructions.
- Take care of SLA's as mentioned in helpdesk application.
- Escalate the problem/issues to 2nd level teams through work order.
- Follow up the open work orders (escalated by concern RE) with his supervisor till closure and after confirmation of issues resolution from user close the open calls.
- Provide support for ongoing/upcoming IT activities.
- Coordinate with AMS Coordinator for day to day asset movement/transfer/new assignment. Provide complete information (Stock Code, Specs, owner etc) to AMS Coordinator
Skills Required:
-Microsoft Operating Systems (Windows 2000, XP & 2003)
- Ms Exchange, MS ISA Server knowledge.
- DNS, WINS, LAN Technologies (Ethernet/Fast Ethernet), WAN (routers)knowledge.
- Microsoft Office and Troubleshooting Steps.
- Ms Exchange, MS ISA Server knowledge.
- DNS, WINS, LAN Technologies (Ethernet/Fast Ethernet), WAN (routers)knowledge.
- Microsoft Office and Troubleshooting Steps.
Company Information
Company Name:
Multilynx
Description:
At MULTILYNX, we assist our customers by providing and implementing high value, high-tech, innovative but cost effective IT solutions and services tailored to suit the requirements of a small company to a large corporation.
MULTILYNX soon after establishment in 1996, upgraded its business More
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