Customer Service Manager Electrical Full time job in Dubai , United Arab Emirates

Client of Decision Management Consultants

An MNC in Electrical and Lighting.

Job Details

Position	Customer Service Manager - Electrical
Industry Type	Power / Energy
Functional Area	Production / Manufacturing
Employment Type	Employee
Employment Status	Full time
Level of Job	Managerial Level
Location of Job	Dubai - United Arab Emirates
Compensation Offered	$5001 - $6000 +
Job Description/ Responsibilities	Handle and manage the day by day operation in the local customer centre such as quotations, contract reviews, order entry, order processing, documentation, day by day customer information, coordination with the European plants and Customer Service departments. Support to develop short and long-range goals to improve customer orientation in his region. Create and implement metrics for Customer Service performance and train the staff correspondingly Implement customer compliance handling procedure based on „best customer service in industry“ Evaluate tool/ adjustment of structures to be mainly customer focused Coordinate all actions and measures with the European entity and the Division Make sure that everybody in the organization has the same understanding of implemented processes and has the same definition Provide support for regional market analysis and find out customer needs Execute established goals for sales growth, market share, profit contribution and return on investment to achieve results stated in approved plans Support the local sales team to achieve budget levels for sales and gross margins

Candidate Requirement

Profile	Graduate engineer (University of technology/ university of applied sciences), major: electrical engineering / production processes At least 10 years of job experience, production-organization, Several years experiences in a position with regular customer contacts; ideally in a technical oriented customer center Experiences in ex-protection business Strong Customer orientation Strong communication skills Secure EDP skills (Microsoft applications like Word, Excel; SAP) Business-fluent English language skills Willingness to travel
Experience	10 - 20 years
Education	Basic - Bachelor of Technology/Engineering ( Electrical )
Location	United Arab Emirates
Nationality	Any Nationality
Gender	Any

Contact Details

Reference Code	CSM-Electrical
Name	Mujtuba Ali Khan - Director
Email	jobs@dmcdubai.com
Website	http://dmcdubai.com

Several years experiences in a position with regular customer contacts; ideally in a technical oriented customer center Experiences in ex-protection business Strong Customer orientation Strong communication skills Secure EDP skills (Microsoft applications like Word, Excel; SAP) Business-fluent English language skills Willingness to travel

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