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Job Summary:
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Job Description:
| Client of Decision Management Consultants |
| An MNC in Electrical and Lighting. |
| Job Details |
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| Position | Customer Service Manager - Electrical |
| Industry Type | Power / Energy |
| Functional Area | Production / Manufacturing |
| Employment Type | Employee |
| Employment Status | Full time |
| Level of Job | Managerial Level |
| Location of Job | Dubai - United Arab Emirates |
| Compensation Offered | $5001 - $6000 + |
| Job Description/ Responsibilities | Handle and manage the day by day operation in the local customer centre such as quotations, contract reviews, order entry, order processing, documentation, day by day customer information, coordination with the European plants and Customer Service departments. Support to develop short and long-range goals to improve customer orientation in his region. Create and implement metrics for Customer Service performance and train the staff correspondingly Implement customer compliance handling procedure based on „best customer service in industry“ Evaluate tool/ adjustment of structures to be mainly customer focused Coordinate all actions and measures with the European entity and the Division Make sure that everybody in the organization has the same understanding of implemented processes and has the same definition Provide support for regional market analysis and find out customer needs Execute established goals for sales growth, market share, profit contribution and return on investment to achieve results stated in approved plans Support the local sales team to achieve budget levels for sales and gross margins |
| Candidate Requirement |
| |
| Profile | Graduate engineer (University of technology/ university of applied sciences), major: electrical engineering / production processes At least 10 years of job experience, production-organization, Several years experiences in a position with regular customer contacts; ideally in a technical oriented customer center Experiences in ex-protection business Strong Customer orientation Strong communication skills Secure EDP skills (Microsoft applications like Word, Excel; SAP) Business-fluent English language skills Willingness to travel |
| Experience | 10 - 20 years |
| Education | Basic - Bachelor of Technology/Engineering ( Electrical ) |
| Location | United Arab Emirates |
| Nationality | Any Nationality |
| Gender | Any |
| Contact Details |
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| Reference Code | CSM-Electrical |
| Name | Mujtuba Ali Khan - Director |
| jobs@dmcdubai.com | |
| Website | http://dmcdubai.com |
Skills Required:
Several years experiences in a position with regular customer contacts; ideally in a technical oriented customer center Experiences in ex-protection business Strong Customer orientation Strong communication skills Secure EDP skills (Microsoft applications like Word, Excel; SAP) Business-fluent English language skills Willingness to travel
Company Information
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