Service Desk Agent Full time job in Lahore , Pakistan

Proper Customer Handling and technical trouble shooting over the phone.Handling CRM and opening, updating, escalating, following-up on and closing Complaint Tickets. Pro actively stay up to date with the latest technologies concerning dissipate this knowledge to the other Service Desk Agents. Recognize and escalate difficult technical issues with the Field Engineers.Work with support and/or product development personnel to troubleshoot and workaround product issues. Create Knowledge Base Articles / Technical Notes.Daily, Monthly and Quarterly Reporting.Prioritize both time and projects, working independently.Listen, comprehend and communicate on the fly.

Excellent Communication and trouble shooting skills over the phone with at least 6 Months experience of Service Desk.
Technical experience with Computer Hardware/Software, including installation/ configuration in Microsoft Windows and IBM Lotus Domino environment.
Experience of working on MS Office.
Previous work experience on Intellisync would be a plus.
Highly self-motivated and independent.
Extensive experience in examining, investigating and solving dynamic problems with ability to think "out-of-the-box and develop creative solutions.
Well-organized with the ability to multi-task and work with minimal supervision.
Experience in CRM handling would be a plus.
Should be willing to work in shifts.

• Company Name:  Ovex Technologies
• Description:
  Ovex Technologies (Pvt.) Ltd. was incorporated in January 2003, with a vision of becoming one of the region’s leading companies in providing IT and business process outsourcing solutions. Today, Ovex stands as the largest third party offshore BPO provider and the second largest expor  More
• Email Address :careerslhr@ovextech.com
• Phone # 1: 042-111-111-502
• Phone # 2:
• Fax #:
• Contact person :