Finding right Jobs:
Job Summary:
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Job Description:
Manager - Customer Service Team(United Arab Emirates)
Skills Required:
| Confidential |
| We are a very reputed and established FMCG company with a world-class product range operating in the Gulf region. We are proud of our people friendly and professional work culture and seek to employ professionals who will significantly add value in their roles. |
| Job Details |
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| Position | Manager - Customer Service Team |
| Industry Type | FMCG / Foods / Beverage |
| Functional Area | Customer Service / Telecalling |
| Employment Type | Employee |
| Employment Status | Full time |
| Level of Job | Managerial Level |
| Location of Job | Dubai - United Arab Emirates |
| Compensation Offered | AED 12, 000 – 14, 000 per month + annual bonus + private medical insurance + annual travel allowance for family. |
| Job Description/ Responsibilities |
We are seeking to recruit a Manager - Customer Service Team. This role
will manage the Customer Service Center which processes sales orders
and liaises with customers for inquiries and resolution of issues. The
job will also involve. • Planning and managing the operations of the team; • Defining and meeting performance targets for efficiency of operations of the team. • Using statistics and metrics to assess and enhance the performance levels of the team. |
| Candidate Requirement |
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| Profile | •
5-8 managerial or operations experience in a reputed BPO or call center
with experience of handling a team of at least 25 people. • Experience of setting KPIs, monitoring them and using KPIs to drive performance • Excellent people management skills, customer focus and communication skills. |
| Experience | 5 - 8 years |
| Nationality | Any Nationality |
| Gender | Any |
| Contact Details |
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| Reference Code | Manager - Customer Service Team |
| Name | Confidential - Confidential |
| dubaihrdept@gmail.com |
Company Information
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