Vision statement is articulating our dreams and hopes for our business. It reminds us of what we are trying to build. Our Leadership Signature is ultimately about creating a way for people to contribute to making something extraordinary happen. A continuous improvement process for us is an ongoing effort to improve products, services and processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility.