Jobs In ISF-Islamabad Software Factory Islamabad Pakistan Company Detail

What are the modes of communication to contact ISF?
The modes of communication are the following:
• Telephone using VOIP technology
• Email
• Instant Messenger Chat

What is the strength of your company?
The strength of ISF lies in the brilliant and high-skilled teams of individuals with engineering and development backgrounds and the ability to communicate effectively with our customers.

What type of processes does ISF have in place?
Over a period of time, we at ISF have developed our own project methodologies, adapted and borrowed from proven methodologies used in reputable organizations worldwide. Our organizational structure gives us the strength to observe and control our projects at several levels. The senior management, including the Chief Executive, monitors all projects through internal weekly reporting. To ensure the timely and quality delivery for high client satisfaction, we are in process of getting the ISO 9001:2000 Certification.

Do you provide post-development maintenance?
Yes, we provide our clients with a 90 day warranty period after delivery. This generally includes bug-tracking and fixing. Feature enhancements and developments are handled as separate contracts. We also do support and maintain software developed by other vendors.

What kinds of guarantee do we get that the work is done well?
We give you a 90 day warranty after the final delivery for all bug-fixing, etc. After the warranty period, we sign a separate support/maintenance contract with you, so that you continue to get ongoing support.

How does ISF protect confidentiality?
Before initiating a project, ISF signs a Non Disclosure Agreement (NDA) and Project Confidentiality Agreement with the client. Under this agreement, we keep the client and offshore project-related information in strict confidence. Any references or client's outsourcing project details are not revealed without the prior approval of the client. We also sign a Non Disclosure agreement with our employees so that the confidential information of the client is not shared with any external entity.

Can ISF provide references?
Yes, we can provide you with our client references. We have built solid relationships with our clients and partners by helping them meet their business objectives and providing them high quality service that exceeds their expectations. ISF has held a credible presence on Elance since June 2000 and feedback along with high star ratings we receive are a proof of our client satisfaction.

How does ISF ensure quality of services?
ISF is currently in process of implementing the ISO 9001:2000 Quality Standard. Quality at ISF is a continuous process and it permeates deep down in the corporate hierarchy starting from the top management. Our processes are derived from industry standard practices and have been customized to suit the requirements of offshore development.

How flexible is ISF in accepting client standards or methodologies for     development on our projects?
ISF is flexible enough to accept client's methodologies and standards as long as our own quality standards remain unaffected.

What engagement models does ISF offer its clients?
We offer multiple engagement models to meet diverse needs of our clients. We offer the following engagement models or a combination of the three:

• Project based pricing
• Resources based pricing
• Dedicated Development Facility

How do you handle change request and changes in project scope?
We use a time-tested change management procedure for any changes in the project. For ongoing minor changes in the running project, the changes are communicated to the project manager concerned, who gets them executed. If the changes are significant and can greatly add to the resources estimated at the beginning of the project, then we scope creep the project again and submit the revised quote for acceptance to the client.

How is testing and quality assurance performed?
We have a well organized process for testing and qualification. We have a team of quality assurance specialists who perform systematic testing, verification and quality assurance. We have aligned our development methodology as per ISO 9001 development standards. We have a process in place to ensure that quality is maintained every single time. These processes are derived from industry standard practices and have been fine-tuned to meet the unique requirements of remote development. The following points summarize our quality initiatives:

• Testing is performed at every step in the SDLC
• Quality is assured through our rigorous project management methodology    and quality assessment procedures
• ISO 9001 has been streamlined and adopted into ISF's organizational and    project management models to ensure predictable results and repeatable    success
• ISF has a dedicated team that ensures Software Quality Assurance

How does ISF deal with urgent bug fixing?
We have a bug fixing and bug tracking mechanism. In this system we prioritize the issues on the basis of priority P1, P2, P3 and P4. All urgent bug fixing issues are put in the priority P1 list and our support team addresses them immediately.

How detailed a set of requirements does ISF require from clients?
Again, it's an interactive process. In scenario one: if clients do not have any spec outlined we ask them to give us minimal requirement specifications (maybe a page or two page description of the system). Then we start developing the formal requirements document from that. Every release of this document is reviewed by the client and we do modifications accordingly. Generally it goes on from few weeks to a couple of months (depending on size of the project). In this process the Requirement Specifications becomes the foundation for development. All changes and modifications are captured continuously in this document. On the other hand if the client already has a specification document, we start with a discussion on that, refine it for some period of time, try to freeze it once all agreed.

Are there mechanisms in place to ensure deadlines, milestones and     timely delivery?
We follow all standard project management methodologies using all available tools We have a sign-off process for each delivery.

How does ISF manage resource attrition in the company?
At ISF, we have implemented HR policies which are very people-friendly as well as a work culture that promotes healthy competition, dynamism and continuous learning and improvement. Our compensation packages match industry standards and are performance based. All this has ensured that the attrition rate in our company is low and our people retention rate is high.

Does the company have any certification's?
Our quality processes are adapted to ISO standards and our methodology has enabled us to deliver software projects on-time and on-budget. Currently, we are undertaking the initiative for making compliant our processes as per ISO 9001 standards and hope that to complete within a time-period of 3 months.