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The Big Fish Agency(The BFA) is an established leading management consultancy and solutions provider for the contact centre industry. The company provides straightforward, uncomplicated, specialist contact centre support enabling businesses to develop effective and sustainable customer operations within set timeframes and budgets. We help our clients help themselves in order to deliver sustainable operations.

The BFA has grown its reputation through a clearly defined set of business values and core strengths, notably homegrown inspiration, innovation and a passion for excellence.  Our company’s continued success is also built around a number of important strategic partnerships with prominent technology solutions providers and other consultancies, designed to ensure that businesses derive maximum benefit from the consultancy relationship.

We deliver business solutions designed to suit specific client needs, whether outsourcing to a third party provider, deploying new technology projects or improving operational efficiency and change management processes in an existing centre.

Our dedicated team of consultants has gained unparalleled experience working on some of the most significant contact centre projects over the years, across both public and private sector organizations.  This knowledge adds significant value to our offering and gives us substantial insight into the issues, challenges and opportunities associated with call centre management.