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Call Center Agents in Other for Karachi
| FIRST SELECT, UAE |
| First Select UAE provides Executive Search & Contract Staffing & Overseas Manpower Services to the Oil, Gas, Power, Petrochemical, Health Care, Govt. and Semi Governement, Banking, Hospitality and other industry segments apart from many MNCs in the Middle East. First Select UAE has branches in Abu Dhabi, Dubai, Ajman and is part of the First Select International network which has offices in strategic cities around the world. FIRST SELECT UAE uses a customised combination of resources to provide recruitment solutions. For more details pleas visit our website www.fsi.jobs or call us on 800 JOBS( 5627) in the UAE. |
| Job Details |
 | |
| Position | Channel Partner Manager |
| Industry Type | Telecom |
| Functional Area | Telecom |
| Employment Type | Employee |
| Employment Status | Full time |
| Level of Job | Managerial Level |
| Location of Job | Dubai - United Arab Emirates |
| Compensation Offered | Above $50000 + |
| Job Description/ Responsibilities | Managing the partners in the ME region that resell our Test and Measurement equipments. This includes: „X Establishing annual quota for all partners „X Setting sales strategy with the partner per each of the product lines in each of the countries under the partners responsibility „X Fine-tuned forecast reporting to management „X Coaching the partner on selling techniques and product positioning „X Providing prices to the partners within the authorized discount structure „X Engaging with partners in key customer visits and demos „X Being on top of key deals managed by partners „X Monitoring the partner performance in terms of target achievement, forecast and customer coverage „X Recruiting new partners in uncovered countries, or where partners are underperforming |
| Candidate Requirement |
| |
| Profile | „X Must-Have: o Minimum of B.Sc. Telecom. o Technical background and understanding o Telecom Selling background ¡V minimum 5 years of experience in the middle east region; preferably Test and Measurement background o Good established network of contacts to the operators and vendors in the region (e.g. Etisalat, NSN, ALU, MTC¡K.etc.) o Excellent command of English „X Nice-To-Have o Similar role exercised in the past, or, at least, people management experience o US, or European passport |
| Experience | 5 - 10 years |
| Education | Basic - Bachelor of Technology/Engineering |
| Nationality | Any Nationality |
| Gender | Any |
| Contact Details |
| |
| Name | Oneal Hector D'Cunha - General Manager |
| jr@firstselectuae.com | |
| Website | http://www.firstselectuae.com |
| Norconsult Telematics |
| Norconsult Telematics is a leading international telecommunications and IT consultancy with it's Middle East headquarters based in Riyadh, Saudi Arabia. |
| Job Details |
| |
| Position | Project Support - Core Network |
| Industry Type | Telecom |
| Functional Area | Telecom |
| Employment Type | Employee |
| Employment Status | Full time |
| Level of Job | Entry Level |
| Location of Job | Riyadh - Saudi Arabia |
| Job Description/ Responsibilities | • Support core network projects roll out by following up project tasks, DB updates and reporting. • Support project activities, and escalation of project problems on the critical path. • Support and escalate implementation discrepancies to Program Manager • Support to identify, corrective actions for all dependencies • Support project issues, progress reports and interfaces with the different departments • Support and follow up project roll out issues such as Power, Floor Plan • Support project progress reports and related issues e.g. letters, documentations |
| Candidate Requirement |
| |
| Profile | • Degree in engineering or Computer Science with related training/experience. • Minimum of 2+ years in telecom and/or related roles • Minimum of 1+ years in telecom project management environment • Skilled in the use of project planning tools such as Microsoft Project or similar tools • Knowledge of telecommunication technologies (Core/Access) and related systems/equipment, such as SDH, DWDM, IP/MPLS, NGN • Analytical skills and good communication skills. • Good command of the English language, Arabic language knowledge is an advantage |
| Experience | 1 - 2 years |
| Education | Basic - Bachelor of Technology/Engineering ( Electronics/Telecomunication ) , Bachelors in Computer Application ( Computers ) |
| Location | Saudi Arabia |
| Nationality | Any Nationality |
| Gender | Male |
| Contact Details |
| |
| Reference Code | NG/PSCN/2304 |
| Name | Allan D'souza - Recruitment Coordinator |
| career@norconsult.com.sa | |
| Website | http://www.ntww.com |
| Webecome.com (s) Pte Ltd |
| WeBecome is an Executive Search and Recruitment services company. We are looking for a Customer Experience Enhancement” to join our Banking Sector Client in Muscat, Oman |
| Job Details |
| |
| Position | CUSTOMER EXPERIENCE ENHANCEMENT |
| Industry Type | Banking / Financial Services / Broking |
| Functional Area | Customer Service / Telecalling |
| Employment Type | Employee |
| Employment Status | Full time |
| Level of Job | Senior Management (AVP , VP , GM) |
| Location of Job | Muscat - Oman |
| Job Description/ Responsibilities | Experience & Qualifications Required Demonstrable experience and success in the following areas • Minimum of 5 years senior management experience in Customer Service, including the following: o Strategic and Operational Planning for a centralised Customer Service function. o Management of a broad Customer Service function, covering all Customer Service activities, across an organisation. Must include national or geographically diverse operations. o Building and implementing Customer Service programs - including internal monitoring and reward systems; and customer satisfaction/engagement surveys and reward/loyalty systems. • Proven capacity to deliver improvements within a matrix style organisation. • Active participation in senior executive Committees as a Customer Service technical specialist. • Change Management including the ‘hands on’ application of methodologies to achieve outcomes. • People motivation and development including career and succession planning. • Minimum of 7 - 10 years services sector experience, which could include financial services, hospitality, telecommunications, or retail environments. • Tertiary Qualifications - either business or people related. • Membership of and participation in appropriate professional organisations and/or networks. Essential Knowledge, Skills & Attitudes • Demonstrate advanced and specialist technical knowledge in one or more Customer Service fields. • Identify the Customer Service needs of the business - regular liaison with line managers. • Identify the needs and expectations of customers - Customer surveys and other research. • Service these needs through the design and implementation of appropriate Customer Service initiatives and services, including learning and development and organisational culture development activities across the Bank’s operations. • Collaborate with and influence seniors, peers and operational staff to achieve improved business outcomes. • Demonstrate a positive, practical and outcomes focussed approach to problem solving activities. • Demonstrate influencing, facilitation and negotiation skills - at senior management and operational levels. • Demonstrate effective program/project management skills, from scoping to implementation and review. • Ensure that all staff communications contain clear, consistent messages. • Provide corporate reporting information which includes commercial and process improvement information. • Provide organisational change advice to and the leadership of critical Customer Service projects. • Actively maintain an advanced and up-to-date knowledge of developments in customer service thinking, strategy, systems, and approaches - including correspondence, study and/or networks. • Use technology in the workplace. • Develop and monitor policy and procedures. • Work with specialist and outsourced services. • Create and manage a budget. • Supervise work within a financial services context. • Work with the HR Department on recruitment, training and reward practices to ensure that individual and team key skills/capability requirements are met. • Provide coaching and mentoring to peers and staff in the workplace. Role • Introduce initiatives [programs and processes] which deliver increases in Customer Satisfaction – based on agreed measures. • Oversee the development and implementation of Customer Service measurement, monitoring and reward systems - internal and external. • Provide specific advice and assistance to the management group to deliver improved Customer experience enhancement. This will include: influencing and educating senior managers; ensuring the effective delivery of appropriate tools and systems at all levels; providing direct leadership and action planning at key points across the branch network. • Translate Customer Experience Enhancement strategy into effective actions/action plans. • Provide guidance and assistance with process review and redesign activities to support the delivery of improved Customer Service. • Provide regular reporting to senior management and operational managers on the progress and effectiveness of Customer Experience Enhancement initiatives and activities. • Create and manage effective Customer Service communication and education processes across the Bank. • Demonstrate strong and effective programme management and delivery skills for all aspects of the agreed Customer Experience Enhancement activities across the Bank. |
| Candidate Requirement |
| |
| Profile | Experience & Qualifications Required Demonstrable experience and success in the following areas • Minimum of 5 years senior management experience in Customer Service, including the following: o Strategic and Operational Planning for a centralised Customer Service function. o Management of a broad Customer Service function, covering all Customer Service activities, across an organisation. Must include national or geographically diverse operations. o Building and implementing Customer Service programs - including internal monitoring and reward systems; and customer satisfaction/engagement surveys and reward/loyalty systems. • Proven capacity to deliver improvements within a matrix style organisation. • Active participation in senior executive Committees as a Customer Service technical specialist. • Change Management including the ‘hands on’ application of methodologies to achieve outcomes. • People motivation and development including career and succession planning. • Minimum of 7 - 10 years services sector experience, which could include financial services, hospitality, telecommunications, or retail environments. • Tertiary Qualifications - either business or people related. • Membership of and participation in appropriate professional organisations and/or networks |
| Experience | 5 - 15 years |
| Education | PG - MBA/PG Diploma in Business Mgmt |
| Location | Oman, United Arab Emirates, Singapore |
| Nationality | Any Nationality |
| Gender | Any |
| Contact Details |
| |
| Reference Code | CEE |
| Name | Manoj Cherian - Resource Executive |
| services@webecome.com | |
| Contact Number | LandLine : +65.64923738 |
| Website | http://www.webecome.com |
Grey matter consultants
Telecom consultants
Job Details
Position Radio Network Performance Improvement 3G.
Industry Type Telecom
Functional Area Telecom
Employment Type Contract / Project
Employment Status Full time
Level of Job Non Managerial Level
Location of Job Muscat - Oman
Compensation Offered $5001 - $6000 +
Job Description/
Responsibilities - Monitor and analyze the WCDMA radio Network statistics on daily basis. - Achieve and maintain the radio network performance as per the contracted KPIs. - Troubleshoot for problematic cells and perform traces using Ericsson OSS tools (GPEH, UTER, Etc …) - Analyze drive test log files and give recommendations. - Perform RF network tuning and enhance the soft and IRAT handover performance - Perform Parameter and physical changes if needed to enhance the radio network performance. - Respond and follow-up to the end users complains. - Continuous analyzing traffic, utilization and subscriber growth in order to foresee capacity expansion. - Control of traffic dependent parameters. - PS and HSDPA performance improvement (Accessibility, Retainabilty and throughput). - Perform periodic parameter consistency check in order to maintain the parameter settings.
Candidate Requirement
Profile - WCDMA Radio Knowledge (Radio Propagation, Air Interface and Protocol, Cellular NW principle, Interference, Traffic estimation). - WCDMA Customer Orient Service/Project experience (more than 2 years). - HSDPA experience (more than 1 year). - Strong Ericsson experience in tuning and optimization of WCDMA networks with very good understanding of features and parameters (P5 or P4) - Strong experience in optimization tools (TEMS investigation, scanner, MapInfo). - Strong understanding of the counters in WCDMA and how these counters can be used to analyze and optimize the Radio functionality. - Good Knowledge in OSS RC3 tools. - Good Knowledge of all Network elements and their main characteristics. - Familiarity with Ericsson tools (MCOM, Nexplorer, Business object, MOshell) - Ability to transfer Knowledge and competence.
Experience 5 - 8 years
Education PG - Master of Technology/Engineering ( Electronics/Telecommunication )
Nationality Any Nationality
Gender Male
Contact Details
Reference Code 002/WCDMA
Name prem - general manager
Email info_me@greymatterconsultant.com
Telecom consultants
Job Details
Position Radio Network Performance Improvement 3G.
Industry Type Telecom
Functional Area Telecom
Employment Type Contract / Project
Employment Status Full time
Level of Job Non Managerial Level
Location of Job Muscat - Oman
Compensation Offered $5001 - $6000 +
Job Description/
Responsibilities - Monitor and analyze the WCDMA radio Network statistics on daily basis. - Achieve and maintain the radio network performance as per the contracted KPIs. - Troubleshoot for problematic cells and perform traces using Ericsson OSS tools (GPEH, UTER, Etc …) - Analyze drive test log files and give recommendations. - Perform RF network tuning and enhance the soft and IRAT handover performance - Perform Parameter and physical changes if needed to enhance the radio network performance. - Respond and follow-up to the end users complains. - Continuous analyzing traffic, utilization and subscriber growth in order to foresee capacity expansion. - Control of traffic dependent parameters. - PS and HSDPA performance improvement (Accessibility, Retainabilty and throughput). - Perform periodic parameter consistency check in order to maintain the parameter settings.
Candidate Requirement
Profile - WCDMA Radio Knowledge (Radio Propagation, Air Interface and Protocol, Cellular NW principle, Interference, Traffic estimation). - WCDMA Customer Orient Service/Project experience (more than 2 years). - HSDPA experience (more than 1 year). - Strong Ericsson experience in tuning and optimization of WCDMA networks with very good understanding of features and parameters (P5 or P4) - Strong experience in optimization tools (TEMS investigation, scanner, MapInfo). - Strong understanding of the counters in WCDMA and how these counters can be used to analyze and optimize the Radio functionality. - Good Knowledge in OSS RC3 tools. - Good Knowledge of all Network elements and their main characteristics. - Familiarity with Ericsson tools (MCOM, Nexplorer, Business object, MOshell) - Ability to transfer Knowledge and competence.
Experience 5 - 8 years
Education PG - Master of Technology/Engineering ( Electronics/Telecommunication )
Nationality Any Nationality
Gender Male
Contact Details
Reference Code 002/WCDMA
Name prem - general manager
Email info_me@greymatterconsultant.com
| Al Waraqoon |
| Exceptional Opportunities to join a leading creative company based in Bahrain serving prestigious clients around the Gulf (for more info please visit: www.alwaraqoon.com). Due to tremendous growth, the company is seeking to recruit the following professionals. |
| Job Details |
| |
| Position | Clients Relations Executive |
| Industry Type | Other - Other |
| Functional Area | Customer Service / Telecalling |
| Employment Type | Employee |
| Employment Status | Full time |
| Level of Job | Non Managerial Level |
| Location of Job | Manama - Bahrain |
| Job Description/ Responsibilities | Looking for Clients Relations Executive. |
| Candidate Requirement |
| |
| Profile | Minimum 5 years experience in client service in the adverting field. Exceptional client relationship management abilities. Excellent written & verbal communication and presentation skills. Proactive team player and proficient in client handling. Must possess knowledge of Graphic Designing concepts, Advertising, Publishing & Print process. Ability to liaise with key senior client decision makers on existing and new projects. |
| Experience | 5 years |
| Nationality | Any Nationality |
| Gender | Any |
| Contact Details |
| |
| Reference Code | Clients Relations Executive |
| Name | Aminah Yusuf - Confidential |
| jobs@alwaraqoon.com | |
| Website | http://www.alwaraqoon.com |
| Norconsult Telematics |
| Norconsult Telematics is a leading international telecommunications and IT consultancy with it's Middle East headquarters based in Riyadh, Saudi Arabia. |
| Job Details |
| |
| Position | Project Reporting Officer - Telecoms |
| Industry Type | Telecom |
| Functional Area | Telecom |
| Employment Type | Employee |
| Employment Status | Full time |
| Level of Job | Entry Level |
| Location of Job | Riyadh - Saudi Arabia |
| Job Description/ Responsibilities | • Follow up project data acquisition. • Verify completeness, consistency & correctness of databases (FNT, SWAT). • Prepare regular reports to project Management. • Follow up overall Project schedules. • Maintain Project Progress status overview. • Meet with the vendor and OSP project team to clear rollout dependencies. • Follow up on MOP approval. • Support the PM on regular weekly and ad-hoc meetings with vendors and Contractors. • Provide cover to other Project controller when required. • Liaise with vendors’ Project controllers for day-to-day implementation and Defining various reporting format. |
| Candidate Requirement |
| |
| Profile | • A minimum of 2 years experience in Telecommunication environment. • Possess an excellent command of the English language. • Strong knowledge in database environment and reporting, follow-up • PC user (Access, Word, Excel, MS Project, Visio. Etc). |
| Experience | 2 - 5 years |
| Education | Basic - Bachelor of Technology/Engineering , Diploma |
| Location | Saudi Arabia |
| Nationality | Any Nationality |
| Gender | Male |
| Contact Details |
| |
| Reference Code | NG/PRO/3004 |
| Name | Allan D'souza - Recruitment Coordinator |
| career@norconsult.com.sa | |
| Website | http://www.ntww.com |
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| Norconsult Telematics |
| Norconsult Telematics is a leading international telecommunications and IT consultancy with it's Middle East headquarters based in Riyadh, Saudi Arabia. |
| Job Details |
| |
| Position | Design Engineer |
| Industry Type | Telecom |
| Functional Area | Telecom |
| Employment Type | Employee |
| Employment Status | Full time |
| Level of Job | Non Managerial Level |
| Location of Job | Riyadh - Saudi Arabia |
| Job Description/ Responsibilities | • Prepare and issue Scope of Work (SOW) • Review and approve Design MOPs • Review and approve As-Built MOPs • Resolve design blocking issues • Coordinate with other design departments to insure the completeness of design • Testing and evaluating new network components or new elements • Verifying Interoperability Testing (IOT) • Developing acceptance documents. • Tracking design changes |
| Candidate Requirement |
| |
| Profile | • University Degree (Engineering) • Minimum of 3+ years with a Vendor or Telecom Operator • Experience in Switching and Transmission networks • Experience in MSAN is a plus. |
| Experience | 3 - 8 years |
| Education | Basic - Bachelor of Technology/Engineering ( Electronics/Telecomunication ) |
| Nationality | Any Nationality |
| Gender | Male |
| Contact Details |
| |
| Name | Allan D'souza - Recruitment Coordinator |
| career@norconsult.com.sa |
| Norconsult Telematics |
| Norconsult Telematics is a leading international telecommunications and IT consultancy with it's Middle East headquarters based in Riyadh, Saudi Arabia. |
| Job Details |
| |
| Position | GSM Civil Engineer - Kuwait |
| Industry Type | Telecom |
| Functional Area | Engineering |
| Employment Type | Employee |
| Employment Status | Full time |
| Level of Job | Non Managerial Level |
| Location of Job | Al Kuwait - Kuwait |
| Job Description/ Responsibilities | • Review / Recommend Civil work FDEDs, As Builts, and other design documents. • Review Generic Civil designs and type approvals. Recommend approval or Rejection. • Liaison with contractors & supervisors design department. • Create required procedures for Civil designs. |
| Candidate Requirement |
| |
| Profile | • Minimum 5 to 10 years experience with either a telecom equipment vendor or an operator • Engineering Degree in Civil Engineering • Fluent in English language • Experience of Al Jawal processes (e.g. generic designs, FDED, floor plans/ As-built, BOQ, project close outs, FETIP and relevant procedures). • Participated in Preliminary Acceptance Testing (PAT) and associated OIL/Punch-list clearance and As Built check. |
| Experience | 5 - 10 years |
| Education | Basic - Bachelor of Technology/Engineering ( Civil ) |
| Location | Kuwait |
| Nationality | Any Nationality |
| Gender | Male |
| Contact Details |
| |
| Name | Allan D'souza - Recruitment Coordinator |
| career@norconsult.com.sa | |
| Website | http://www.ntww.com |
Search new business for call center
Fluent in English with American accent good writing skills computer knoweldge
Timing will be 9pm to 6am
| Norconsult Telematics |
| Norconsult Telematics is a leading international telecommunications and IT consultancy with it's Middle East headquarters based in Riyadh, Saudi Arabia. |
| Job Details |
| |
| Position | Design Engineer |
| Industry Type | Telecom |
| Functional Area | Telecom |
| Employment Type | Employee |
| Employment Status | Full time |
| Level of Job | Non Managerial Level |
| Location of Job | Riyadh - Saudi Arabia |
| Job Description/ Responsibilities | • Prepare and issue Scope of Work (SOW) • Review and approve Design MOPs • Review and approve As-Built MOPs • Resolve design blocking issues • Coordinate with other design departments to insure the completeness of design • Testing and evaluating new network components or new elements • Verifying Interoperability Testing (IOT) • Developing acceptance documents. • Tracking design changes |
| Candidate Requirement |
| |
| Profile | • University Degree (Engineering) • Minimum of 3+ years with a Vendor or Telecom Operator • Experience in Switching and Transmission networks • Experience in MSAN is a plus. |
| Experience | 3 - 8 years |
| Education | Basic - Bachelor of Technology/Engineering ( Electronics/Telecomunication ) |
| Nationality | Any Nationality |
| Gender | Male |
| Contact Details |
| |
| Name | Allan D'souza - Recruitment Coordinator |
| career@norconsult.com.sa |
| Kingston Management Consultants |
| Required for a large Telecommunications Company based in Kuwait |
| Job Details |
| |
| Position | Front Office Manager/ Leader |
| Industry Type | Telecom |
| Functional Area | Telecom |
| Employment Type | Employee |
| Employment Status | Full time |
| Level of Job | Managerial Level |
| Location of Job | Al Kuwait - Kuwait |
| Job Description/ Responsibilities | To work in the Managed Service organization for the operations and Maintenance of the STC Network so as to meet the agreed SLAs thereby fulfilling the Company's mission and customer. Ensure proper Trouble Ticket handling Ensure proper escalation rules are followed Management reporting Ensure 1st level restoration being done before restoration Resolve subscriber's complaint Interface to customer call center |
| Candidate Requirement |
| |
| Profile | The candidate should have either a Bachelor's or Masters degree in telecom, electronics or related fields Proficient in English and is knowledgable in Computer Applications |
| Experience | 3 - 15 years |
| Education | Basic - Bachelor of Science ( Computers ) , Bachelor of Technology/Engineering |
| Location | Kuwait |
| Nationality | Any Nationality |
| Gender | Any |
| Contact Details |
| |
| Name | GEORGE SAMUEL - MANAGER, BUSINESS DEVELOPMENT |
| jobsearch@eim.ae |
| Kingston Management Consultants |
| Required for a Large Telecommunications Company based in Kuwait. |
| Job Details |
| |
| Position | Deputy Project Manager (KUWAIT) |
| Industry Type | Telecom |
| Functional Area | Telecom |
| Employment Type | Employee |
| Employment Status | Full time |
| Level of Job | Managerial Level |
| Location of Job | Al Kuwait - Kuwait |
| Job Description/ Responsibilities | Accomplish the Project Target as Managed Service requires with appreciated delivery quality and high satisfaction rate of Customer Service. Responsible for Project Running and budget management Planning the sufficeint resources, ensuring thier availabilty for project support Ensuring the quality of delivered elements meet general telecom implementation standards Project Management, Smoothing and building up team criterion and team efficiency |
| Candidate Requirement |
| |
| Profile | Should be a Bachelor of Engineering major in Communication with 5 years Operation and Maintainance Experience with 2 years experience in MS Project management leading a team of 50+ members Excellent analytical skills |
| Experience | 6 - 15 years |
| Education | Basic - Bachelor of Technology/Engineering ( Computers ) |
| Location | Kuwait |
| Nationality | Any Nationality |
| Gender | Any |
| Contact Details |
| Name | GEORGE SAMUEL - MANAGER, BUSINESS DEVELOPMENT |
| jobsearch@eim.ae |